Setup suits those with some tech patience, not beginners
The support and communication were a mixed bag with this software onboarding. Initially, there’s quite a bit of one-off setup involved, such as configuring the dialer and importing databases, which required several calls to support. The telephonic assistance team was generally helpful and patient during that phase, explaining the process clearly. However, once past the initial setup, ongoing support felt a bit less proactive. I found that any further tweaks or issues demanded submitting queries and then waiting for phone or email responses rather than receiving fast live help. This approach suits users who can manage with delays and figure out small problems themselves. The automatic updates to the software were smooth and caused minimal disruption, which was a plus and meant less reliance on support later. Payment and invoicing worked as expected, and signing up was relatively straightforward, which helped reduce setup friction. For those new to remote workflow tools or needing constant assistance, the support model might feel insufficient. Conversely, if you are reasonably tech-savvy and can work independently after initial setup, the system and support suffice. The balance between one-off support and ongoing communication left me with a generally neutral impression, appreciating the helpful beginnings but noting the less dynamic follow-up service.