Setup steps seemed out of order causing delays
Reflecting back on my experience with their support process, the main issue was that the steps for resolving my problems didn’t seem to follow a logical sequence. Initially, I expected that troubleshooting guidance would start from the basics, focusing on the onboarding flow, but instead I was given advanced suggestions before the fundamentals were clear. This caused me confusion and delayed progress in using the software properly. On the plus side, once the team did address the core issues with the database integration, they handled it thoroughly and efficiently. However, getting to that stage took longer than it should have because preliminary explanations or walkthroughs were vague or misplaced. The billing system itself was transparent and the invoicing process made sense, but the sequence of support communications felt fragmented. It highlighted a lack of coherent strategy in delivering the assistance which could have saved time. Overall, the order in which the help arrived was less sensible than I would have hoped, slowing down my onboarding experience significantly.