Setup split between quick start and ongoing calls surprised me
Honestly, setting everything up felt like something I’d have to spend a lot of time on, but most of it was pretty one-off. After signing up and configuring the dialer and database initially, things settled fairly quickly. The training helped get those essentials clear. What surprised me was how much the ongoing work involved continued use of the calling tools and maintaining smooth communication with support. Updates rolled out automatically enough that I didn’t have to touch much unless I wanted to. The invoicing and payment process was straightforward and only done once a month, so that wasn’t much hassle either. I guess what caught me off guard was how once you got through the initial phase, the rest was mainly about sticking to your daily workflow and occasionally reaching support when things changed or glitches came up. Not as complicated as I feared, but definitely more in the day-to-day than just the setup itself.