Setup speed went well, training follow-up less so
Reflecting on my onboarding experience, setting up the core software went smoothly and quickly. The steps, from sign-up to billing, matched expectations and the dialer worked as intended from the start. That initial part was very much a one-off. However, when it came to training and getting accustomed to routine use, things became more ongoing and less straightforward. The continued learning required to manage the database and new updates demanded more time and sometimes felt repetitive. Some automatic updates caused minor disruptions that took extra effort to adjust around. Telephonic support helped but not always instantly. So while the rapid initial setup was a positive, the ongoing maintenance and deeper training felt more prolonged and sometimes unclear in instructions. This made me think that the real work isn't just setting up but adapting continuously as the software evolves.