Setup speed was okay but more clarity needed
The sign-up and onboarding process took longer than I initially thought it would based on the pre-purchase information. That being said, the invoicing and payment process went smoothly enough without too many delays or complications. What I found missing was a clearer guide or timeline about what to expect when, since I had to check in multiple times to confirm when the software access would be fully granted. After finally getting started, the training modules made sense but the initial wait time felt a bit on the higher side, especially considering I was eager to start using the dialer and database features practically from day one. The software itself functioned well once setup was done, and the automatic updates happened without me needing to intervene. I do appreciate the telephonic support’s availability when I needed assistance, but I imagine a little more upfront communication would have improved the overall professionalism of the process. It’s functional but could be a little less drawn out in the early stages.