4 out of 54 of 5Verified purchaseSupport and communication
Setup seemed simpler than ongoing experience
I expected the initial setup with WFHI software to be a one-time hurdle, something I'd knock out quickly and then move on. That was mostly true because the onboarding flow and training were straightforward and clear. However, it turned out that maintaining smooth communication and managing the database requires ongoing adjustments. The automatic updates introduced a few small changes that felt minor but meant I had to get used to new layouts or features again. Telephonic support has been good for clarifying these updates, but I do wish more of the adaptations were handled automatically so I wouldn’t have to spend time on them regularly. Overall, it’s a mix of one-off setup ease and recurring fine-tuning needs.