Setup seemed mostly one-time, ongoing help expected but missing
I found the initial support from WFHI warm enough and responsive when I was trying to get the software set up for my remote workflows. The telephonic support was patient in walking me through the invoicing and payment procedures which helped clear some confusion I had concerning the billing. However, as I moved beyond setup, it became apparent that most of the support was geared toward a one-off onboarding rather than ongoing issues. For example, when the automatic updates rolled out, I needed some guidance but found it lacking in terms of proactive assistance. While the database features and calling tools worked fine, I was expecting a more layered support structure that would respond quickly to problems that arise during regular use rather than mostly at installation. I appreciate the initial help, but I feel I will be managing much of the continuing use by myself, which adds a bit of strain when unexpected things happen. So while the setup process clicked into place with some effort, the continuous support level left me wanting more beyond the basics.