Setup seemed endless and ongoing, not a quick start
I was quite excited to get started with WFHI but honestly, the training and onboarding felt like a never-ending process rather than a quick setup. I expected to complete it in a few days, but it dragged on over several weeks with many repetitions of the same material. The one-time setup steps were minimal compared to all the ongoing tweaks and adjustments I had to keep making. It felt as if every time I moved forward, there was another part of the onboarding I hadn’t finished properly. The dialer and database features required constant attention to get functioning smoothly, rather than working automatically after initial setup. The automatic updates also introduced small changes that sometimes added to the confusion rather than reducing it. While the telephonic support was decent when I called, I found myself spending a lot of time trying to understand the software independently. Overall, I would tell a friend that getting started with this system isn’t quick or effortless, it needs persistent attention over time to keep things running.