Setup samajh mein na aaya, ongoing costs bhi unclear thi
Jab maine ye software lena shuru kiya, toh mujhe lag raha tha ki setup simple aur straightforward hoga, par jaise hi onboarding process start kiya, clarity kam thi ki kaunse steps one-off hain aur kaunse regular ongoing charges honge. Training sessions mein setup kaafi detailed tha, lekin sales team ne ise bahut zyada ek baar hone wale process ke tarah bataya, jabki wahan kaafi baar payments aur renewals hote rahte hain. Yeh baat mujhe thodi disappointing lagi, kyunki ek baar invest karne ke baad bhi mujhe baar-baar samajhna pad raha hai ki kya charge kab lagega. Support se baat karte waqt sayaad clarity milti par woh bhi confident tareeke se explain nahi kar paate ki setup se judi payments routine mei kitni sustainable rahengi. Software ke dialer aur database features achhi quality ke hain, par jab tak billing aur payment ke structure clear nahi ho jaata, main hesitant hoon is software ko long-term ke liye depend karne mein. Mujhe lagta hai ki agar sales aur onboarding mein yeh cheez pehle clearly batayi jaati, toh confusion nahi hoti. Abhi ke liye, setup aur ongoing cost clarity ke baare mein doubt hai jo settle karna zaroori hai.