Setup required more ongoing help than expected
When I first tried to get everything in place with WFHI, I was surprised at how much ongoing support I ended up needing. The initial setup was complicated, but I assumed that once the basics were covered, I could manage the rest on my own. However, the reality was quite different. Many aspects of the software required continuous adjustments and explanations, far beyond what I had anticipated. While the support team was generally courteous and patient, the need for repeated calls and follow-ups was time-consuming and frustrating. I had expected more streamlined assistance that would help me quickly move past the onboarding stage. Instead, the process felt drawn out, with frequent issues cropping up that demanded additional input from their side. The setup was not just a one-time hurdle; it became an ongoing task that affected how quickly I could integrate the tool into my daily routine. On top of that, some features did not behave consistently, requiring repeated troubleshooting. It was a surprise to realize how much of my time this comprehensive assistance consumed. Overall, while the company provided help willingly, the amount of ongoing support needed was more than I had expected, which diminished my confidence in the platform's ease of use.