Setup required effort but would try it again
The training and onboarding involved a clear distinction between one-off setup tasks, like signing up, setting up the dialer, and inputting initial data into the database, versus ongoing activities such as handling daily calls and managing automated updates. The training gave a good foundation, but I found the learning curve was steeper than expected due to some technical steps that required repeating during the ongoing usage. Setup took several sessions and a fair amount of troubleshooting with support over the phone, which was helpful but meant the process was not entirely smooth. That said, the software and training eventually became manageable and fit for purpose, and I think it’s worth the initial effort. If asked, I would be willing to go through the onboarding again, knowing what to expect from the start and prepared for the time commitment involved in setting everything up properly.