Setup required effort but ongoing communication was lighter
Reflecting on my experience, I found that the initial setup of the software and training materials was quite involved. It took a solid amount of focus to get the dialer and database features functioning as needed. However, once I was past that phase, the ongoing communication from support decreased considerably which was a bit of a relief. The telephonic assistance felt invaluable during the complex early stages but routine check-ins weren’t as necessary later on. It required upfront effort but the lighter ongoing burden was a positive trade-off. I think this pattern will suit me well long term.