Setup required a decent chunk of focused effort
When I first started with WFHI's software, I realized there's a very clear split between one-time setup tasks and ongoing maintenance. Setting up the database with all the necessary contacts and information really took some upfront time. It wasn’t as quick as I thought because I wanted the database to be well-organized and integrated with the dialer. Training sessions helped me understand the workflow, and it was great to know that thereafter most of the work would be repetitive in the updates and dialing process. One thing I liked was the automatic updates that kept everything current without me having to do much regularly, so it definitely reduces ongoing hassle. The sign-up and payment processes were straightforward too, so I didn’t have to worry about invoicing issues during setup. After the initial effort, I find calling tools easy to deploy each day and the telephonic support has been responsive whenever I needed some help. Overall, the initial push to configure everything was definitely effortful, but it feels worth it as daily use is smoother than I expected.