Setup promised comprehensive onboarding but had mixed delivery
I went into WFHI's training and onboarding expecting a thorough and ongoing support system based on what the introductory materials suggested. The initial setup process was quite detailed; I appreciated the structured training modules that helped familiarize me with the software and remote workflow tools. That part was definitely one-off and helpful. However, when it came to continuing support and refreshing training over time, the experience was different. Follow-up sessions seemed less frequent and not as tailored to my evolving needs. While the onboarding phase was effective in getting me started, I felt that ongoing training could have been more consistent and adaptive rather than relying on the user to initiate additional learning. Balancing these elements, I found the setup quite useful upfront but a little less proactive in sustaining progress, which was different from some other platforms I've used that emphasized lifelong learning. So it met my basic expectations but not fully the continued partnership I envisioned.