Setup process was more hassle than help
I tried to get things running smoothly with the WFHI software but quickly realized the setup phase was very one-off and didn’t continue to provide ongoing assistance. At the start, I appreciated the training, which was decent enough to get basic functions up, but once I was done onboarding, the support felt minimal. The telephonic support was somewhat helpful during setup but once I wanted ongoing guidance to optimize my use of the dialer and database features, that assistance became sparse. Software updates came automatically but there wasn’t clear communication on what changed, so I had to figure things out myself. The sign-up and payment process went fine but that’s about the only part without issue. It all clicked in the sense that I realized I needed more consistent support rather than a one-off setup. The software itself seemed potentially useful, but without ongoing help to tweak it and resolve issues, it wasn’t practical for everyday use. So while the job got done initially, the lack of sustained support meant I struggled to maintain efficient workflows once the initial phase passed.