Setup process took way too long
Honestly, I’m not super impressed with how long it took me to get up and running with the training and onboarding for the WFHI platform. I was quite eager to start but found that going through all the modules was very time-consuming and dragging on more than I anticipated. The training materials were okay and gave a general sense of how to use the software, but it didn’t dive deep enough into the calling tools and database features, so I had to supplement with extra research. Even after completing the sessions, I didn’t feel fully confident about using all parts of the software efficiently, and it was frustrating that there wasn’t a quicker way to get hands-on probably with less confusion. Onboarding itself felt like a lengthy process with numerous forms and setups that could have been streamlined. Support was patient when I called, which I appreciate, but overall the whole thing felt longer and more complicated than necessary. I’m not saying it’s a terrible system, the training is useful to a degree and the software itself is solid, but the time investment to really get functional was more than expected. So final verdict, it took much longer than I hoped before I could realistically work comfortably and make good use of the tools provided.