3 out of 53 of 5Verified customerSoftware and access
Setup process took longer than expected
You provided a detailed onboarding flow which I appreciated, but it took me longer than I imagined to fully set up the calling tools and dialer properly. The initial access to the software was smooth, and the database features seemed promising, but I found myself needing telephonic support multiple times to clarify some functionality and resolve syncing issues. While your staff was helpful, this extra assistance extended the setup time considerably. Given the delay, I’m not sure if next time I will need the same level of help or if the process will have become more intuitive, but right now it feels like a lengthy initial cycle for first-time users.