Setup process slow and not very straightforward
I started with the idea that I could get everything set up fast, but that was not the case. The initial sign-up was okay, but then the onboarding took much longer than I expected. I had to wait a lot for the training sessions to be assigned and the dialer setup was complicated. The software had many updates during the first week, which sometimes disrupted my workflow rather than helping it. The database was okay but didn't integrate smoothly with my existing tools. I called support a few times, and although they answered, the help was limited. The invoicing and payment process was the only thing that went well, it was pretty clear and simple. Overall, the whole experience was slower and more taxing than I thought it would be, so I’m not very happy with the initial stages of using WFHI’s software.