Setup process required steady effort but manageable
Getting started with the WFHI software involved a clear sequence of steps, with some parts needing just a one-time setup while others demanded ongoing adjustments. Initially, setting up the database and configuring the dialer tools took some patience, as I had to get comfortable with linking client contacts properly. However, once the main infrastructure was in place, most of the work shifted to occasional tweaks and regular updating of call lists to keep workflows smooth. The onboarding training was pretty thorough, explaining what needed doing upfront and how the system automatically updates certain features over time. Support through calls was helpful after setup, providing priority assistance when I hit snags during daily use, though I wished response times were a bit quicker at peak hours. Sign-up and invoicing processes were straightforward, making it easy to start without much friction. Overall, the effort required felt balanced between initial setup and ongoing maintenance, justifying a four-star rating for me since a tad more speed on support would have improved the experience.