Setup process one-off, but didn't make ongoing workflow easier
I found the training intended to onboard me quite disappointing as it mostly focused on initial setup rather than helping me maintain or improve my daily tasks. The hours spent going through the setup modules didn’t translate into smoother ongoing workflows because it felt like only one part of the process was adequately addressed. For instance, the software did not provide ongoing contextual tips as I used the calling tools or database feature, which meant I was left struggling to adapt day to day. The dialer setup was a one-time exercise with insufficient follow-up training for troubleshooting or advanced use. Despite reaching out for support, I never really got the impression that the training met my continued needs. The invoicing and payment system was okay, but the onboarding left a gap between initial knowledge and practical application. I expected a more comprehensive ongoing learning structure but ended up with just basic instructions that didn’t help me avoid repeated errors. Ultimately, this lone glimpse of the system’s functionality was not enough to make a tangible difference in my day-to-day performance with the software.