Setup process missed clear details on ongoing configuration
My experience with the sales and pre-purchase phase was mixed; the initial setup instructions covered one-off tasks fairly well but fell short in clarifying what ongoing maintenance and configuration might be necessary. While the software installation and creating an account proceeded without major problems, there was a lack of detailed information on how frequent updates or database management would impact everyday use in the long term. This left me unsure about the extent of continuous effort or adjustments required to keep workflows running smoothly. Moreover, there were limited explanations on how the dialer and calling tools would adapt over time without additional inputs from my side. I expected a more comprehensive preview of the ongoing involvement upfront to better evaluate suitability. A bit more transparency on these ongoing elements during the sales interactions would have helped set realistic expectations right from the start.