Setup process left me unsure despite clear billing
When I first signed up for the WFHI software, I was hopeful because their website made the onboarding process seem straightforward. The sign-up and invoicing were indeed simple and transparent, which I appreciated since I could track payments easily. However, confidence soon waned upon trying to use the dialer and calling tools. They were not as intuitive as I expected, and training did little to clarify their practical daily use. I found myself contacting support multiple times, but the telephonic assistance was hit or miss, sometimes helpful but often delayed, which was frustrating. The database feature was promising but didn't integrate smoothly with my existing workflows, causing more confusion. On the positive side, automatic updates happened regularly without disrupting my work, which was good to see. Still, overall, by the end of my first month using the system, I felt a bit overwhelmed and unsure if it matched my needs well enough. The one thing I can say is that the invoicing and payment system was reliable, which kept the initial dealings from being completely off-putting. Overall, I wish the initial confidence I had lasted longer into actual daily use of the software.