Setup process just felt like a long story
Hey, so honestly the whole support experience felt a bit off, like it was a one-time big push kind of thing rather than ongoing help. When I first signed up, the onboarding was okay, but then trying to get help about some dialing tool issues felt like waiting forever. I get that they offer telephonic support, but it wasn’t very smoothly available when I actually needed it repeatedly. Some parts of the training seemed like they work once and then you’re expected to remember everything without much backup. The database feature looks useful, but setting it up took more back and forth than I imagined. There was a hotline number but connecting to a real person was hit or miss most days. I appreciate that the invoice and payment system was straightforward though, gotta hand that to them. Just, ongoing communication could definitely improve for people like me who aren’t tech-savvy and need reminders or refresher help more often than just at the start.