Setup process is quite a one-off effort
My experience with the training and onboarding was not very positive overall. Most of the setup required seemed like one-time tasks rather than ongoing guidance, which left me without much continuous support once I got past the initial phase. The training sessions covered only the basics, and I often had to figure out more complex aspects of the dialing tools and database integration on my own. While the invoicing and payment process was straightforward, that alone wasn’t enough to balance the lack of ongoing training materials or advanced support. Telephonic help was available but generally slow and not very detailed, which further complicated my adaptation to daily workflow demands. So, while you can get through the initial setup just fine, don’t expect much ongoing support or updates to training after that point.