Setup process has both lasting and one-off challenges
Looking back, what stood out most about the WFHI setup and purchase experience was how it combined a few one-time requirements with some ongoing responsibilities. Initially, the sign-up was quite smooth, and the invoicing process was clear and well-organized, which I appreciated — these were definitely one-off tasks I could tick off. However, the software's automatic updates added a level of ongoing maintenance that required me to stay engaged and adjust my workflows periodically. Similarly, while the database feature was overall beneficial, it did need regular updates to remain relevant, which felt like an ongoing chore. I found the calling tools and dialer manageable after some initial setup, but I wouldn't call them entirely set-and-forget. On the plus side, customer support helped guide me through the trickier parts of the onboarding flow, though it was more reactive than proactive. So, the experience had a balance of both permanent setup and continuous effort, which might suit some users better than others depending on how much time they want to invest.