Setup process felt unnecessarily complicated overall
My experience with the WFHI software and access setup was quite disappointing. While there were some straightforward steps in signing up and processing payments, the majority of configuration appeared overly complex and unintuitive. Much of the setup felt like a one-off ordeal rather than an automated or smooth integration. It required repeated manual input and constant adjustments to the database and dialer tools, which made it hard to feel confident the system would remain stable for ongoing use. The supposed automatic updates frequently disrupted workflow with unexpected changes rather than enhancing functionality. Although the telephonic support was polite and tried to assist, responses were often delayed and failed to resolve the recurring setup difficulties. The documentation lacked depth to address more advanced configuration questions effectively. Overall, the entire access and setup experience felt like an unnecessarily frustrating burden that detracted from the promise of streamlined remote workflow management. I hope improvements are made because right now, it hampers productivity instead of enabling it as intended.