Setup process felt like a weary cycle
Dealing with the support team and their communication during setup was a mixed feeling. At first, it seemed like a one-off arrangement: once I was through the initial training and onboarding, I thought I'd be left to manage the workflows on my own. That wasn’t quite the case, though. Over time, ongoing assistance became necessary because some features, like the dialer and automatic updates, required fine-tuning beyond standard use. I realize this is probably common with software like this, but explaining my issues repeatedly grew tiring. The overall experience felt like explaining the same points over and over without significant progress. While the invoicing and payment went smoothly without extra effort on my part and sign-up was straightforward, the support’s back-and-forth felt more drawn out than I'd hoped. It’s clear they want to help, but the entire process had that weary, repetitive atmosphere that drains enthusiasm a bit.