Setup phases clear, but ongoing support felt somewhat lacking
In my experience with WFHI, the initial setup included a very clear onboarding and training flow where most of the necessary configuration happens at the beginning. From signing up and managing payment invoices to setting up the dialer and database for remote workflows, it seemed like a one-time effort to get everything ready. I felt the software handled the automatic updates on its own, which was convenient. However, thinking through the ongoing support, I found that telephonic assistance was somewhat limited when more complex issues arose after the initial setup. While priority assistance was advertised, in practice I sometimes needed more follow-up communication to fully resolve concerns. This made me realize that although the big chunk of work is upfront, some ongoing back-and-forth with support is required, which is not always clearly communicated. I wasn’t expecting that level of dependence on the support team to keep certain workflows smooth after getting everything configured. A more robust and proactive support model for post-setup use would fill this gap well.