Setup phase went smooth, ongoing less so
I’m still wrapping my head around what part of this software setup was truly one-off versus what keeps needing ongoing attention. At first, signing up and getting access to the database and calling tools seemed like a one-time push – the training was comprehensive, and the onboarding flow was mostly simple. I thought once I completed those steps, I’d be ready to roll without many interruptions. But as I’ve started using the dialer day to day, updates have popped up regularly, and I’ve needed to reach out to telephonic support a couple of times just to clarify changes or troubleshoot. It’s not a big problem, but I do find it a bit confusing to balance between initial training and then constantly adjusting to tweaks. The invoicing and payment process ran smoothly at the start, so no complaints there. I’m still learning the balance between initial setup and ongoing adjustments, and that took a moment of reflection after using the software for a week or so.