Setup one-time effort, ongoing hassle
I had high hopes going in, but my experience with the setup process versus ongoing use was very mixed. The initial sign-up and onboarding were straightforward enough, and once I was through, I thought my work would get easier. Unfortunately, much of the setup turned out to be a one-off deal, while the day-to-day management became complicated. Although connecting the dialer and configuring the database were mostly smooth, the automatic updates often disrupted settings and required me to redo certain configurations. Telephonic support was sometimes hard to catch and didn't always resolve my issues immediately, which added to my frustration. On invoicing and payments, the process was clear but felt detached from my actual usage, so I had to get comfortable reconciling things myself over time. The good side is the software has some potential once you get it running, but the constant adjustments and unclear ongoing steps left me questioning how sustainable it is for me personally. It wasn't a total loss, but I expected more balance between setup and daily stability.