Setup not even close to what I had before
I was expecting this software to be a straightforward upgrade from my older tools but honestly, it felt like a step backward. The sales process promised ease, but the onboarding was confusing and definitely didn’t match the intuitive feel I was used to in my previous setup. I tried to navigate the training modules, but the explanations were either too basic or skipped important steps, leaving me frustrated. I’m used to software where integration with my existing database happens smoothly; here it was more manual and tedius. Despite reaching out for help, the lack of effective communication during pre-purchase support just made me feel like I was left figuring out the hard parts alone. The dialer didn’t behave consistently either, and I found myself going back to my old system. So the one thing that slightly went well was the automatic updates, which at least kept the system current. But honestly, I’m still stuck thinking about how much better my previous tool was overall.