Setup never clicked for me, kept feeling stuck
The onboarding session was quite comprehensive initially but as we progressed it felt less helpful because it seemed focused mostly on one-off setup processes rather than ongoing use. I struggled to feel comfortable because the training didn’t cover enough practical scenarios relevant to my daily workflow. For example, I kept wondering how to integrate the database feature better with the calling tools over time, but this wasn’t addressed fully. I also found the dialer somewhat unintuitive and wished the training had spent more time walking through it in depth. Throughout, the invoicing and payment explanations were clear but beyond that, the software behavior remained confusing. The support was available but not always prompt with relevant info which added to my frustration. At no point during the training did it really click or feel seamless; it felt like I was thrown in with limited guidance once the basics were out of the way. I remain skeptical about how well I can rely on this system long term without better ongoing support and clearer operational insights.