Setup mostly went smoothly, ongoing updates less explained
When I purchased the WFHI software and training, I noticed the initial setup was handled better than I expected. The sign-up process provided a clear pathway, and the instructions to begin using the dialer and database were straightforward. This one-off setup phase included good orientation videos and materials, and I appreciated the well-defined steps to onboard quickly. The invoicing was prompt and transparent, which kept the financial aspect smooth during this phase. However, once I started using the platform regularly, I noticed that the ongoing automatic updates were less clearly explained. It was not obvious what new features or fixes were being implemented each time, leading me to spend extra time verifying changes in workflow. Although telephonic support was ready to help, the details about how updates affect daily tasks could have been better communicated. Overall, the initial setup earned full marks from me, but the lack of detailed update notices left some room for improvement. Despite that, the main functionality like the dialer and database integration remained reliable, making the platform useful after this small hiccup in ongoing clarity.