Setup Mostly Went Smoothly, Ongoing Support Could Improve
I appreciated how the initial setup of the software was mostly a one-time process, which made onboarding quite straightforward. The guidance during the first few steps was clear and helpful, enabling me to configure the calling tools and dialer without frequent issues. However, what I found slightly disappointing was the ongoing support during daily use that seemed less responsive when I faced minor hitches with the database feature. It’s clear that automatic updates are pushed regularly, but sometimes these introduced changes required me to readjust my workflow, which was not always explained proactively. Telephonic support was available, but the waiting times to reach a representative felt longer than expected, especially when I needed quick assistance post-setup.