Setup mostly smooth but ongoing tweaks expected
I initially thought that setting up the WFHI software would be a one-time effort, with minimal fuss after the onboarding. The software access and installation process was mostly straightforward, and the initial training provided clear steps for the basics. However, I quickly noticed that several features required ongoing adjustments, especially when new automatic updates were rolled out. This meant I had to adapt workflows and occasionally revisit the setup to accommodate changes in the dialer and database functions. While the flexibility to update is valuable, I expected more permanence from the configuration phase. Telephonic support was helpful in navigating these continual tweaks, though it took a bit of time to get accustomed to the idea that setup wouldn’t be static. Overall, the system met many of my expectations, but I was slightly surprised by how much maintenance was needed after the first use.