Setup mostly ongoing, not just a one-time effort
My experience indicated that the setup of the software involves more ongoing inputs than I initially assumed. The signing up and initial training were reasonably straightforward, and I appreciated the clarity in invoicing. However, as I continued using the calling tools and dialer, I realized that maintaining efficiency required regular adjustments to the database and updates. The automatic updates, while necessary, often meant revisiting my workflow settings, which felt like a recurring task rather than a one-off setup. While telephonic support was available, it sometimes delayed responses beyond what I preferred, impacting my workflow continuity. I would have preferred a tighter integration that required fewer ongoing interventions, though I recognize that adapting remote workflow software is naturally an evolving process. This ongoing nature tempers my overall positive impression with a slight reservation.