Setup mostly one-time, ongoing support lacking
Overall, my experience with the sales and pre-purchase phase was underwhelming. To begin with, they promised an easy onboarding process but it turned out that most of the work was front-loaded as a one-off setup task, which is fine, but I was expecting more ongoing support or adaptive configurations. The sales team did give some insights on what to expect but the reality was that after the initial setup you mostly manage everything by yourself. The calls with the sales representatives were fairly informative but somewhat rushed, and I had to request clarifications multiple times. What disappointed me most was that the continuing value or ongoing customization options were limited, meaning you must be prepared to invest a considerable amount of time upfront and then tackle issues solo. I want to emphasize, though, that the initial software setup was fairly smooth with step-by-step instructions but didn’t cover future scalability very well. From my point of view, if you want minimal ongoing involvement, this may suit; however, if you need sustained interaction or evolving assistance, expect to face some challenges. To sum up, while the onboarding was manageable, the lack of clear pathways for ongoing service made me rate this poorly, even if I found the initial sales conversations acceptable and honest.