Setup mostly one-time, just small ongoing bits
I thought setting up the software would be an ongoing hassle, but most of the work was done upfront during onboarding. The database import and connection took some time at first, but these were clearly one-off steps. After that, day-to-day access and dialer usage ran pretty smoothly. One small reservation is that the automatic updates sometimes interrupted workflow unexpectedly, which meant I had to pause calls to accommodate them. Still, the balance between initial setup and ongoing maintenance was better than I expected. Overall, the software met my expectations in providing stable access without constant reconfiguration, though a little more control over updates would be great.