Setup mostly one-time but support ongoing, different than expected

Setup mostly one-time but support ongoing, different than expected

I went into this thinking the hardest part would be the initial training and setup, expecting that once everything was configured, the software would run mostly on autopilot. What I found was that while most of the setup—like getting familiar with the dialer and database features—was indeed a single upfront effort, ongoing support was needed more often than I anticipated. The automatic updates also required some attention from me afterward, which was slightly unexpected. Sign-up and invoicing were smooth enough, but communication about these continuous needs could have been clearer. So overall, I got what I expected in setup, but the continued support requirement was a surprise and somewhat mixed in my experience.