2 out of 52 of 5Verified customerSupport and communication
Setup mostly one-time, but support not impressive
The initial setup was mostly a one-time thing which I found somewhat convenient. I appreciated that once I completed onboarding, there wasn’t much repetitive hassle. However, ongoing support wasn’t as impressive. When I reached out with some queries, it sometimes felt like I was passed around or given generic answers that didn’t quite address my specific problem. I wanted to appreciate the fact that the team was reachable by phone, which was better than email-only contact, but beyond that the quality wasn’t really outstanding. The automatic updates happened smoothly, so no complaints there, but overall my experience with continued telephonic support was a bit lackluster. So the verdict is simple: setup okay, support needs work.