Setup mostly one-off, ongoing training was less prominent
Looking back after some weeks of using the WFHI software, I think the initial setup and onboarding training were mostly one-off events that adequately prepared me for the basic workflows. That part went quite smoothly; I was able to get the sign-up, invoicing and payment process done in a single go without major hitches. However, the ongoing training or refreshers were less prominent. I would have appreciated more periodic guidance or updates to help me adapt to any automatic software changes or new features in the dialer and database tools. The telephonic support remained reliable when I called with questions, but I feel a more structured continued learning system would improve long-term ease. Overall, while the upfront materials prepared me well, the lack of ongoing training somewhat limited the potential benefit I could extract from the platform.