Setup mostly one-off, ongoing support less clear
The initial setup and onboarding were largely one-time efforts, with clear instructions on how to use the software and the integrated database. The invoicing and payment processes were straightforward, which helped me get started quickly. However, I noticed that ongoing support seemed less structured. While I could contact them with questions, the priority assistance I expected came less frequently after the initial setup phase. The automatic updates applied themselves without interruptions, which was a positive. The calling tools and dialer integrated well into my workflow once configured, but I would have liked clearer guidance on how support would continue over time beyond onboarding. Overall, the process was functional, but some missing elements in ongoing assistance left me wondering what exactly was included after initial activation.