Setup mostly one-off, ongoing support disappointing
I was really hopeful when I first began using WFHI software, especially as their onboarding mentioned the setup would be mostly one-off. Initially, the steps seemed clear and manageable – the database integration and dialer setup happened smoothly, which was the better part. However, the frustration grew when I realized the ongoing support and communication did not keep pace. The automatic updates frequently brought unexpected changes and I had to rely heavily on telephonic support to understand them. Unfortunately, reaching support felt like a drawn-out process, and the assistance often lacked timely clarity. While I could go back and forth through the training for setup, the lack of consistent, proactive communication afterward made the experience pretty frustrating overall. The billing and payment process was straightforward enough, but it was overshadowed by the unresolved issues with updates and lack of helpful ongoing support. After all this, I expected a more seamless software experience but found it far from satisfactory.