Setup mostly one-off, but some ongoing bits too
I found the overall support experience pretty straightforward. Initially, there was some setup that felt like a one-time thing, like configuring the database and linking the dialer tools. That was mostly smooth, with clear instructions. After that, most of the interaction felt occasional and case-by-case, not a daily necessity. So, I didn’t end up having to regularly reach out for help, which suggests the training was effective. That said, there was a minor reservation in that a couple of updates required active attention from my side rather than happening fully automatically. Still, it wasn’t a big hassle, more like a reminder. The invoicing and payment process was well-organized and didn’t cause any confusion, which is always a relief. So, when I tell a friend about it, I’d say that if you can get past the initial setup, the ongoing support is there but generally lightweight. Overall pretty positive experience, with maybe just needing a little patience at the start.