3 out of 53 of 5Verified customerSupport and communication
Setup mostly one-off but ongoing support was patchy
The initial setup of the software and training was mostly a one-off event, and once I got past that, I thought I would be free of complications. However, ongoing use brought new challenges where I definitely needed telephonic support more times than I’d hoped. Support helped eventually, but I was left waiting longer than expected several times. The invoicing and payment system worked fine from the start, thankfully, and the automatic updates didn’t cause much trouble. Still, the need for ongoing assistance made me realize the process wasn’t totally plug-and-play. I’ve explained these issues a few times, but that’s how it went for me overall.