Setup mostly one-off, but ongoing support helped finalize smooth use
I found that most of the setup was a one-time task that you needed to complete to get the software fully operational. After that initial phase, the ongoing support was helpful but not often needed. Your telephonic support was responsive when called upon, especially during the first couple of times when I needed clarifications on the dialer settings and database management. However, the communication was always straightforward and you provided clear instructions which made the process smoother. I appreciated the priority assistance for any urgent queries, which is crucial when working remotely and relying on software. There were minor issues with some updates, but your team quickly resolved them. Overall, the setup outcome was that I could manage the workflow independently with the software tools, supported well by your communication channels whenever required.