setup mostly done once, few tweaks ongoing
The onboarding and training covered almost everything I needed in the beginning. Most of the setup was a one-time effort, like learning the software interface and configuring my dialer and database. Once that was done, I found the ongoing tasks much simpler to handle without frequent retraining. The training modules are clear and concise but could focus more on refresher tips for ongoing use. There was one hiccup during the initial call tool setup, but support helped resolve it quickly. Overall, the onboarding delivered a firm foundation, and after that, it’s mostly just applying what was taught. A minor downside is that the follow-up training resources could be a bit more interactive or updated regularly. Still, this has been a positive experience and I feel set up well for future use.