Setup mostly done, just small tweaks left
When I first signed up for WFHI's training and onboarding, I expected the whole process to demand ongoing input forever, but it turned out most of it was a one-off setup. They take you step-by-step through installing and configuring the calling tools, and the dialer works pretty well after that initial phase. After completing the initial training and database set-up, only a few tweaks here and there were needed based on day-to-day work; these were handled smoothly with the refresher resources they provided. I did find tracking my progress through the onboarding a bit confusing at times because the flow jumped between tasks instead of following a strict order. Also, the software updates sometimes changed some settings out of sync with what I initially did, so I had to spend some time fixing that. Overall, though, once the main setup was done and I got past the first week using the dialer and call database features, the system ran steadily with minimal ongoing input from me, which I appreciated. I'd say if you prefer a mostly one-time setup with some minor maintenance, WFHI training suits that well.