Setup more ongoing than I expected, honestly
When I began looking into WFHI’s offerings, I thought that most of the setup for the software and training would be a one-time deal, something you do once and then use the tools with minimal fuss. However, after going through the initial sign-up and exploring the dialer and database features, it became clear that a significant amount of ongoing effort is needed. The automatic updates are frequent and require attention to understand new adjustments, which adds to the ongoing workload. Also, telephonic support is available but not always immediate, so troubleshooting can stall until someone gets back to you. The invoicing and payment system itself was straightforward and didn’t require much ongoing action. Training provided a starting orientation, but further refreshers seem necessary at intervals rather than a one-off. All in all, if I were telling a friend about it, I’d say it’s not just a set-it-and-forget-it system but one that demands continuous involvement and periodic help to stay comfortable using it.