Setup met my ongoing needs mostly but with few extra steps
I expected the initial setup to be fairly straightforward with some one-time configuration, and that's exactly what I got with WFHI software. The sign-up and invoicing were clear enough to get me started without hassle. However, the ongoing management once I was into using the dialer and database features required some frequent attention. I had thought most settings would be 'set and forget' but found that periodic adjustments were needed as updates rolled in automatically, which kept the tools running smoothly but demanded active involvement. Training was helpful in preparing for these recurring tasks but felt a bit heavy at times with repetition. On the whole, though, I appreciate the balance between setup effort and ongoing usability. Telephonic support was responsive enough, which eased the few moments I stuck with confusing options. So while not completely hands-off after setup, I feel the service strikes a good balance for a paid product designed for flexible remote workflows.